1. Booking and Payment:

  • Advance Payment: A 50% advance payment is required to confirm the services, payable at least 7 days before the event. The remaining 50% is due on the day of the event.
  • Quotation: The quotation is based on the client’s specified requirements. If the number of attendees is fewer on the event day, PALS Outdoors will not refund any amount, as preparations are made according to the locked quotation.
  • Cancellation Policy:
    • If cancellation occurs more than 3 days before the event, 25% of the locked quotation will be deducted. Refunds will be processed within 7-10 working days.
    • If cancellation occurs within 3 days of the event, no refund will be provided.
    • If the client cancels the booking for The Cove hut, there will be no refund.

2. Safety and Security:

  • Guests are responsible for the safety and security of their belongings during their stay at The Cove.
  • The bringing of restricted items, including weapons, sharp objects, and illegal drugs, is strictly prohibited.

3. Use of Facilities:

  • Guests are expected to use the facilities and amenities provided at The Cove in a responsible and respectful manner.
  • Any damage caused to The Cove’s property during the stay will be the guest’s responsibility.

4. Guest Policies:

  • Only married couples are allowed for overnight stays at The Cove hut.
  • Guests must read and understand the terms and conditions of booking The Cove hut and agree to abide by the house rules and regulations.

5. Confirmation and Refunds:

  • Once the advance payment is received, your booking slot is confirmed.
  • The advance payment is non-refundable, except in cases of cancellation by the management due to unforeseen circumstances (e.g., natural disasters). In such cases, a full refund or an alternative date will be provided.
  • If the number of persons is fewer than expected on the day of the trip, the advance payment will not be refunded or adjusted.

6. Weather and Unforeseen Circumstances:

  • Weather conditions may lead to cancellations. In such cases, bookings are valid for another date.

7. Payment on Event Day:

  • The balance amount must be paid in cash on the spot due to limited internet access in some areas.
  • If the client refuses to pay the balance amount, PALS Outdoors and The Cove reserve the right not to provide services.

8. House Rules:

  • Failure to comply with house rules, including the prohibition of restricted items, will result in the cancellation of the booking without a refund.

By booking with PALS Outdoors and The Cove, you agree to the above terms and conditions.